Refunds Policy

We always try to give our customers the best shopping experience on our website. However, unexpected circumstances can still happen and we are always pleased to refund you in these cases.

Please note that our refund policy is only valid for 30 days from the date your order is placed. After 30 days of purchase, we cannot refund or provide you with a replacement. Therefore, as soon as you receive the goods, if there is anything wrong, please contact us immediately via email info@meowcustom.com so that we can best support you.

Here are the conditions under which you will get a refund:

  • The received products do not match the design and description that you ordered.
  • Products are broken, torn, defective due to manufacturing
  • You didn't receive your order

If any of the above conditions are met, please contact us via email info@ with a refund request. We will process your request and refund you. You will receive 100% of the amount you ordered on our website.

For customers paying via Paypal, they will receive their refund within 1 bussiness day from the time we confirm the refund via email. For customers paying via Debit/Credit Card: You can receive the refund as a credit approximately 5-10 business days later, depending upon the bank.

We refuse to refund in the following cases:

  • Delivery failed due to the customers' mistake about the delivery address.
  • The customer is not satisfied with the size of the product. Therefore, please view our size guide before ordering.
For your requests sent via email, we will reply within 12 hours at the latest. (Except Saturday and Sunday)