Shipping Policy

Our products are mostly personalized products so the items are all made to order one by one. As each product has different production, packaging, and delivery duration, to obtain an estimate of when you will receive your item, please refer to the time frames below :

Product Production time Shipping time
Apparel 1 - 3 days 3 - 7 days
Mug 2 - 5 days 3 - 7 days
Ornament 1 - 3 days 5 - 10 days
Garden Flag 5 - 7 days 5 - 10 days
Door Mat 5 - 7 days 5 - 10 days
Face Mask 1 - 3 days 3 - 7 days
Pillow 5 - 7 days 5 - 10 days
Tumbler 5 - 7 days 5 - 10 days

 

We always try to produce and deliver to you as soon as possible. You need to pay attention to some notes as follows:

  • We are currently utilizing some main shipping units including: USPS, UPS, DHL
  • The above timeframes only apply to orders within the United States.
  • For international orders, the customs clearance process will affect the shipping process of the order.
  • For orders within the US domestic area, there will be a shipping fee of $4.99 and for international orders, there will be a shipping fee of $7.99.
  • Even in peak seasons such as Mother's Day, Father's Day, Christmas, the shipping fee will remain unchanged. However, due to the large volume of goods, production and shipping duration may be longer than expected.
  • Once your order is produced and sent to the courier, a tracking code will be sent to your email or phone number. Therefore, when placing an order, you should check your phone number or email information correctly to receive the most accurate order information.

For orders with the wrong address, in case the order is still in our factory, we will assist you to change it to the correct address. In case the order has been sent by us to the courier, please contact the post office to change it to the correct address.